Tags Customs and Border Patrol

Agency leaders: Technology isn’t coming for your job — and it might make it easier

by Carten Cordell

Faced with the challenge of leveraging a smaller workforce to meet escalating mission demands, agency leaders are increasingly inclined to look toward artificial intelligence and automation-based technologies for help. Applying them, however, requires not only infrastructure and acquisition upgrades, but also transforming a skeptical agency culture wary of the changing landscape. John Wagner, deputy executive assistant